Frequently Asked Questions

Browse our products, add what you'd like to your cart, and proceed to checkout. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Your order is confirmed when you receive an order confirmation email.

Your bank statement will show a discreet business name — not PeakSensory or any indication of the product type. If you have any concerns about how a charge will appear, contact us at peaksensoryhelp@gmail.com before ordering.

Orders can be changed or cancelled within 1 hour of placing them — after that they are sent to our fulfilment partner and we can no longer make changes. Email peaksensoryhelp@gmail.com immediately if you need to change something.

Yes — the best way to get exclusive discounts is to subscribe to our email list. Subscribers get early access to sales and subscriber-only promo codes. Sign up at the bottom of our homepage.

Yes, absolutely. Every order ships in plain, unmarked outer packaging — no brand name, no product description, and no indication of the contents. Your mail carrier will have no idea what's inside.

Standard shipping within Canada typically takes 5–10 business days. Expedited shipping is available at checkout for faster delivery. You'll receive a tracking number once your order has been dispatched. See our Shipping Information page for full details.

We currently ship within Canada only. We hope to expand to international shipping in the future — subscribe to our email list to be notified when that changes.

First check your tracking number (sent by email after dispatch). If your order is past the estimated delivery window and tracking shows no movement, contact us at peaksensoryhelp@gmail.com with your order number and we'll investigate right away.

Yes — we accept returns of unopened, unused products in original packaging within 30 days of delivery. Opened products cannot be returned for hygiene reasons, except in cases of a confirmed manufacturing defect. See our Returns page for full details.

Email peaksensoryhelp@gmail.com with your order number and reason for return. Do not ship anything back without contacting us first — we need to provide you with the correct return address for your order. We'll respond within 24 hours.

Once we confirm your return has been received, refunds are processed to your original payment method within 5–10 business days. Your bank may take an additional 2–5 days to show the credit — this is normal and outside our control.

Yes. Every product we carry is made from medical-grade, phthalate-free silicone. Body safety is non-negotiable for us — we won't stock anything that doesn't meet this standard.

Yes — all of our products are rated waterproof. They can be used in the shower or bath and cleaned under running water.

Wash with warm water and a small amount of unscented mild soap. Rinse thoroughly and pat dry. Avoid harsh chemical cleaners or scented soaps as these can cause irritation. See our Sex-Ed Journal for a full cleaning guide.

Yes! Take our 5-question product quiz and we'll match you to the perfect product based on your preferences and budget. It takes under 2 minutes and covers our full range.