Shipping Information

Discreet Packaging

Your Privacy is Our Priority

Every single order ships in plain, unmarked packaging. There is no brand name, no product description, and no indication of the contents on the outside of the package.

Plain outer packaging — no logos or branding
No product names or descriptions on any label
Return address uses a neutral business name
Your bank statement will show a discreet business name — not PeakSensory

Delivery Times

Shipping Options

We currently ship to all addresses within Canada. Delivery times are estimates and may vary depending on your location and carrier availability.

Standard Shipping

Canada-Wide

5–10 business days

Calculated at checkout

Expedited Shipping

Canada-Wide

2–5 business days

Calculated at checkout

Delivery times are estimates only and are not guaranteed. Delays can occur due to carrier issues or other factors outside our control.

Tracking

Tracking Your Order

A tracking number will be emailed to you once your order has been dispatched
You can use this number to track your package directly with the carrier
If you haven't received a tracking email within 48 hours of ordering, check your spam folder or contact us
Tracking information may take up to 24 hours to update after dispatch

Important Notes

Things to Know

Address accuracy: Please double-check your shipping address before placing your order. We are not responsible for orders lost or delayed due to an incorrect address
Risk of loss: Risk of loss and title for products passes to you upon delivery to the carrier
International shipping: We currently only ship within Canada
P.O. Boxes: We can ship to P.O. Boxes — please ensure the address is complete and correct

If your order hasn't arrived within the estimated timeframe, contact peaksensoryhelp@gmail.com and we'll look into it right away.

Questions

Need Help?

If you have any questions about your order or delivery, we respond to all enquiries within 24 hours.